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Helping you stay safe, everywhere you go.

Lively Mobile Plus Personal Emergency Response System (PERS).

Lively Mobile Plus is a Personal Emergency Response System (PERS) that is a covered benefit through your Regence Medicare Advantage Plan. It’s easy to take advantage of this benefit by calling 800-358-9586 (TTY: 711). Lively Mobile Plus medical alert works anywhere you go, inside or outside, and it is waterproof. It can be worn around the neck or on a belt clip. Anytime you press the button it will connect you with a trained Urgent Response agent 24 hours a day, every day.

Push one button for help.

We all want to feel safe. Even if you carry a mobile phone, you don’t know if the person you call to help will answer. And sometimes, it is not clear if immediate help is needed. The Lively Mobile Plus offers:

  • Quick help if you suddenly fall

  • An extra layer of support with a push of a button wherever you are

  • Urgent Response agents who can help identify additional community support or services

  • Real-time assistance with scheduling doctor appointments or refilling prescriptions

Call 800-358-9586 (TTY: 711) for more information.

  • Step1
    Finger pressing urgent response button

    Press the button to speak immediately with an Urgent Response agent. Enhanced GPS technology will locate you.

  • Step2

    Your Urgent Response Agent will confirm your location and assess the situation.

  • Step3
    Emergency Medical Technician

    Your Agent will get you the help you need and can stay on the line until your situation is resolved.

Fall Detection response available.

When Lively Mobile Plus detects that you have fallen, it will automatically call an Urgent Response agent who can help or send help to you. Lively Mobile Plus is waterproof. It’s safe to use in the shower or bathtub, and on rainy or wet days. You can take it wherever you go.

Woman on bike with Lively Mobile Plus

We hope you will take advantage of this offer as part of your Regence Medicare Advantage Plan.

Questions? Call us at 800-358-9586 (TTY: 711).

Frequently Asked Questions

A: The Lively Mobile Plus is a covered benefit under your health plan. The device and monthly services are included making this benefit available at no cost to you.

Having a PERS device provides access to an Urgent Response agent who is trained in emergency and non-emergency situations. It is handy to have in case you are locked out of your home, experience car trouble, are in potential danger, or experiencing a medical emergency.

Additionally, here are other situations you can press your button for help:

Key Icon

You lost your key and are locked out of your home or car

Map Pointer Icon

Need help getting to a location and are lost while walking or driving

Warning Icon

You heard a strange noise or feel unsafe

When you press your button, an Urgent Response agent will help assist you and determine or arrange the support you need, including dispatching 9-1-1 services.

BEST BUY HEALTH, GREATCALL, CST, and LIVELY are trademarks of Best Buy and its affiliated companies. ©2020 Best Buy. All rights reserved. Lively, a Best Buy Health company, is a separate and independent company that provides personal emergency response devices for Regence Medicare Advantage Plan members.

1Coverage limits may apply. 2Waterproof rated for up to 3 feet for up to 30 minutes. 3Fall detection does not detect 100% of falls.

Regence BlueShield serves select counties in the state of Washington and is an Independent Licensee of the Blue Cross and Blue Shield Association.

Regence complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-(800) 541-8981 (TTY: 711). Chinese: 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-(800) 541-8981 (TTY: 711).

Benefit includes one device and monthly subscription per calendar year.

This offer applicable for the benefit year 2021 beginning on January 1.


Contact us

Get answers to questions and learn more about ways Lively helps aging adults stay independent, healthy and safe.

800-358-9586 (TTY: 711)

Monday–Friday: 8am–6pm PT Saturday: 10am–4pm PT

©2023 Best Buy. All rights reserved.