Just say "Alexa, call for help."
Hands-free access to live Urgent Response Agents, 24/7.
Feel reassured at home with Lively on Alexa.
Now the device that makes your home smarter can also help make it safer. Whether you smell a gas leak, are experiencing chest pains or simply hear a strange noise outside, just the sound of your voice connects you to trained Urgent Response Agents. And even if you’re hesitant to call 911, our Agents are ready to help and can even call 911 on your behalf.
Plus, with the personal profile that you provide containing your conditions, medications, allergies and more, they can offer a level of support that’s a step above 911.
Just call Lively at 800-358-5848 to add the service.
Urgent Response Agents are here for you 24/7.
With the fastest call response time, our highly trained Urgent Response Agents can help you stay safe anywhere in your home.
- Personalized support Save precious time and get individualized support by completing a private personal profile with your health history, contacts, medications, home entry code and more.
- U.S. based quality care experts Agents will stay on the line with you as long as you need and can even call 911 on your behalf.
- Contacting family Agents can contact your loved ones and keep them informed.
- Help while on the go Access Urgent Response from your Android or iOS smartphone via the free Lively app.
With any of our new plans, we’re just a call away.
Scott
Care Advisor
Plans & Pricing
Choose between two plans. All plans include:
100% U.S. based customer service
24/7 access to Ask Lively and Urgent Response
Ability to switch plans anytime
No long-term contract or cancellation fees
Fast & reliable nationwide coverage
Automatic bill payment & paperless billing
Basic
$24.99
per month*Feel safe in life’s emergencies with our 24/7 Urgent Response service.
- Ask Lively
Whether you want to learn about your Lively device, look up a number or get directions, our team is here for you via the Lively App.
- Urgent Response
In emergencies big or small, certified Urgent Response agents can help, 24/7.
- Lively Link
Friends and family can get alerts on their smartphone if there’s an emergency.
Premium
$34.99
per month*Live a healthier life with access to nurses, doctors, and Care Advocates.
- Ask Lively
Whether you want to learn about your Lively device, look up a number or get directions, our team is here for you via the Lively App.
- Urgent Response
In emergencies big or small, certified Urgent Response agents can help, 24/7.
- Lively Link
Friends and family can get alerts on their smartphone if there’s an emergency.
- Care Advocate
Work with experts to create a personalized plan to meet your health and wellbeing goals.
- Nurse On-Call
Medical advice from nurses and doctors anytime, even nights and weekends.
*The totals shown are costs for your monthly service only. They don’t include taxes and fees.
As part of the Urgent Response and Lively Link services, Lively uses geolocation information from your device. For Urgent Response, we use location information from your device to help determine your location so that our care agents can provide location information to third-party providers, including emergency responders and/or your authorized emergency contacts in case of an emergency. For Lively Link, with your permission, family and friends can view your location and changes in your daily activity.
Don’t own an Alexa device?
Get your Alexa device at bestbuy.com or your nearest Best Buy store.
Limited Time Offer
Buy an Echo Show 8 (2nd gen) and save $55 when you subscribe to the Basic Lively Service Package.**
Here’s how Urgent Response works.
- Step1
![Step 1]()
Simply say “Alexa, call for help” to your Amazon Alexa device.
- Step2
![Step 2]()
Our Urgent Response Agents will respond through the Alexa device.
- Step3
![Step 3]()
The Agent will confirm your location, assess your situation, and get you help.
Frequently Asked Questions
Urgent Response is uniquely designed with a customizable Personal Profile that contains pertinent confidential information used by Urgent Response Agents to dispatch appropriate assistance when needed. We work with you to develop a personal profile so that our Agents better understand who you are and any unique needs or concerns you may have in order to provide you with personalized and caring experience
In case of emergency - or even when you're unsure if you need 911 - our Agents are trained in Emergency Dispatch and can act as your advocate to engage 911 and ensure you get the best care as quickly as possible. We use your personlized profile to proactively inform responders about any conditions, medications or allergies - even if you have a pet they should be aware of - as well as ensure they know how to access your home and reach you (providing helpful information like your home entry code, where you store your spare key, what room to locate you in, etc.). We'll stay on the line with you until they arrive and can even call a friend or family member on your behalf.
Features and benefits of Lively Urgent Response service include:
- immediate connection to 100% U.S. based Certified Urgent Response Agents who are certified by the International Academics of Emergency Dispatch(r) and are available to assist anytime, day or night.
- Urgent Response Agents have access to your Personal Profile which can include information like medications you take, allergies you have and personal contact numbers.
- Multilingual - Urgent Response Agents can provide translation support for assistance in over 100 languages.
To reach Lively Urgent Response using your Alexa device, simply say 'Alexa, call for help'. In addtion to "Alexa, call for help" other easy-to-use ways to get home from Alexa include, "Alexa, Call Helpline" or "Alexa, Call Emergency Helpline".
The Urgent Response Personal Profile is an important tool that enables Urgent Response Agents to provide you the best possible service. The type of information stored in a profile includes:
- Basic information like name, phone numbers, gender, age, and primary language
- Locations frequently visited such as home, work, gym, coffee shop, doctors’ offices or vacation home
- Emergency contacts (name, phone number)
- Medical information such as medications, allergies, doctors, hospitals and medical or physical conditions
- Vehicles driven including make, model, color and license plate
You can provide as much or as little data as you choose to share. However, we encouraged you to provide as much information as possible in your Personal Profile. This information should be periodically reviewed to make sure it remains current and accurate.
In order to use Lively Urgent Response service you need:
- a supported Alexa device
- an active Lively service plan
- an active Amazon Account
- the Alexa app downloaded on your smartphone
- the Lively Urgent Response Skill enabled in your Amazon Account and linked to your Lively Account.
- be in audible range of the connected device
Your Alexa Device must:
- be plugged in with power
- be connected to a wireless signal
- be linked to your Amazon Account
- Echo
- Echo Show
- Echo Dot
- Echo Plus
- Echo Studio
- Fire Tablet
- Fire TV Cube
- Echo Spot
- Echo Input
Skills are voice-driven capabilities, like apps that help you do more with Alexa. You can use them to play games, listen to podcasts, relax, meditate, order food, and more. There are tens of thousands of skills available in the Skills Store, many from popular providers you already know and love. Some are free while others require a purchase or subscription. You can view and enable skills in your Alexa app and enable certain skills by voice. You can use a skill by saying its specific phrase. To learn more about Alexa and skills, click here.
For Alexa and Alexa Device FAQs, click here.
-
Make sure that your Alexa is NOT connected to Ring or OnStar
- To disconnect Alexa from these services, disable the applicable Skill within the Alexa app
- Note: Lively Urgent Response cannot be used in conjunction with Ring or OnStar as they are other forms of an Emergency Helpline
- In the Alexa app, repeat the Linking Process
- If the above steps solve the issue and you are able to link your account, perform a test call by saying “Alexa, call for help”
If you are still unable to solve the linking issue after trying the above steps, please call customer service at 1-800-733-6632 between 5am - 10pm PST daily for help.
There are two ways you'll know your Lively account was linked successfully: First, after using your smartphone to link your Lively account, you will see a "linking" confirmation on the screen. Second, you can make a test call to Urgent Response on the Alexa device by saying "Alexa, call for help". Make sure to tell the Urgent Response Agent that you are making a test call.
No, you can only have one Lively account linked to each Alexa account in order to utilize the Lively on Alexa service.
Alexa Communication does not support 911 calls, so you cannot say “Alexa, call 911” to be connected to emergency services or to Lively Urgent Response. To call Lively Urgent response, simply say “Alexa, call for help” and one of our Agents trained in Emergency Dispatch will act as your advocate to engage 911 and ensure you get the best care as quickly as possible if needed.
There are several external factors that can affect Alexa’s ability to connect with Lively Urgent Care and we cannot guarantee your Alexa device will always connect you to Lively Urgent Response when prompted. If you are unable to access Lively Urgent Care by using your Alexa device, you can also access Lively Urgent Response Agents from your Android or iOS smartphone via the free Lively app. Simply download the free Lively app from either the Apple App Store or Google Play Store and follow the simple steps to set it up. You can then use the app to reach our Urgent Response team from your smartphone anytime or anywhere.
The Lively Urgent Response Agent will call you back on all Alexa devices associated with your Amazon account.
When you link your Lively and Alexa accounts, you will be asked to confirm or update the address that we have on file for your home location and where your Alexa device is located. You can update this address during the account linking process, or at any time by accessing your Personal Profile at lively.com/myaccount. Anytime that you move or you change the location of your Alexa device you should update this information.
If you change locations, please update your Personal Emergency Profile (PEP) within your Lively Account to the address that you and your device will be located. To log into your Lively account, click here.
You can cancel your Urgent Response service at any time. There are no long-term contracts or cancellation fees for the Urgent Response Service. All you have to do is call our Urgent Response Account Support Team at 1-800-463-5412 or email us here.
You may cancel your Lively service at any time. All you have to do is call Lively Customer Service Department at 1-800-733-6632 between 5am - 10pm PST and tell us you want to cancel your service. We will cancel your service immediately and you will not be charged for any future months. If you cancel your service during a billing cycle, the cancellation will be effective immediate. However, because Lively does not bill for partial months of service, your monthly billing charges will not be prorated. Lively will not refund a partial monthly service charge, you will be responsible for the entire billing cycle.
If you want to return your Alexa device, please refer to the return policy of the retailer in which your purchased your device. Note: if you return your Alexa device, your Health & Safety Service WILL NOT be automatically cancelled. To cancel, call Lively Customer Service Department at 1-800-733-6632 between 5am - 10pm PST .
Getting started is easy.
Our how-to cards with simple step-by-step instructions can help you get the most out of your Alexa device. Still have questions? Give us a call anytime.
**Package price may include instant savings on individual items, and package savings may not be available in store. Package price no longer valid if you return one of the items. See Best Buy’s Return Policy for details. Items may ship separately.
Lively on a device with Alexa is not a substitute for 911. The services depends on Amazon’s functionality and may not work during power outages and connectivity issues. Urgent Response and the Lively Health & Safety services voice skill will work if your account is current on payment, if your Alexa device is plugged in and turned on, has network or internet access, and the Lively Health & Safety Service voice skill is enabled and linked to your Lively Account. Not all Alexa devices supported. May not be available if you are out of voice range of your smart speaker. Lively cannot guarantee that Alexa will function as expected.
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