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Just say "Alexa, call for help."

Hands-free access to live Urgent Response Agents, 24/7.

Lively on Alexa
Alexa call for help.

Feel reassured at home with Lively on Alexa.

Now the device that makes your home smarter can also help make it safer. Whether you smell a gas leak, are experiencing chest pains or simply hear a strange noise outside, just the sound of your voice connects you to trained Urgent Response Agents. And even if you’re hesitant to call 911, our Agents are ready to help and can even call 911 on your behalf.

Plus, with the personal profile that you provide containing your conditions, medications, allergies and more, they can offer a level of support that’s a step above 911.

Just call Lively at 800-358-5848 to add the service.

Urgent Response Agents are here for you 24/7.

Lively Response Team

With the fastest call response time, our highly trained Urgent Response Agents can help you stay safe anywhere in your home.

  • Personalized support Save precious time and get individualized support by completing a private personal profile with your health history, contacts, medications, home entry code and more.
  • U.S. based quality care experts Agents will stay on the line with you as long as you need and can even call 911 on your behalf.
  • Contacting family Agents can contact your loved ones and keep them informed.
  • Help while on the go Access Urgent Response from your Android or iOS smartphone via the free Lively app.

With any of our new plans, we’re just a call away.


Care Advisor

Plans & Pricing

Choose between two plans. All plans include:

  • 100% U.S. based customer service

  • 24/7 access to Ask Lively and Urgent Response

  • Ability to switch plans anytime

  • No long-term contract or cancellation fees

  • Fast & reliable nationwide coverage

  • Automatic bill payment & paperless billing




per month*

Feel safe in life’s emergencies with our 24/7 Urgent Response service.

  • Ask Lively

    Whether you want to learn about your Lively device, look up a number or get directions, our team is here for you via the Lively App.

  • Urgent Response

    In emergencies big or small, certified Urgent Response agents can help, 24/7.

  • Lively Link

    Friends and family can get alerts on their smartphone if there’s an emergency.



per month*

Live a healthier life with access to nurses, doctors, and Care Advocates.

  • Ask Lively

    Whether you want to learn about your Lively device, look up a number or get directions, our team is here for you via the Lively App.

  • Urgent Response

    In emergencies big or small, certified Urgent Response agents can help, 24/7.

  • Lively Link

    Friends and family can get alerts on their smartphone if there’s an emergency.

  • Care Advocate

    Work with experts to create a personalized plan to meet your health and wellbeing goals.

  • Nurse On-Call

    Medical advice from nurses and doctors anytime, even nights and weekends.

*The totals shown are costs for your monthly service only. They don’t include taxes and fees.

As part of the Urgent Response and Lively Link services, Lively uses geolocation information from your device. For Urgent Response, we use location information from your device to help determine your location so that our care agents can provide location information to third-party providers, including emergency responders and/or your authorized emergency contacts in case of an emergency. For Lively Link, with your permission, family and friends can view your location and changes in your daily activity.

Alexa devices

Don’t own an Alexa device?

Get your Alexa device at or your nearest Best Buy store.

Echo Show 8

Limited Time Offer

Buy an Echo Show 8 (2nd gen) and save $55 when you subscribe to the Basic Lively Service Package.**

Here’s how Urgent Response works.

  • Step1
    Step 1

    Simply say “Alexa, call for help” to your Amazon Alexa device.

  • Step2
    Step 2

    Our Urgent Response Agents will respond through the Alexa device.

  • Step3
    Step 3

    The Agent will confirm your location, assess your situation, and get you help.

Frequently Asked Questions

Urgent Response is uniquely designed with a customizable Personal Profile that contains pertinent confidential information used by Urgent Response Agents to dispatch appropriate assistance when needed. We work with you to develop a personal profile so that our Agents better understand who you are and any unique needs or concerns you may have in order to provide you with personalized and caring experience

In case of emergency - or even when you're unsure if you need 911 - our Agents are trained in Emergency Dispatch and can act as your advocate to engage 911 and ensure you get the best care as quickly as possible. We use your personlized profile to proactively inform responders about any conditions, medications or allergies - even if you have a pet they should be aware of - as well as ensure they know how to access your home and reach you (providing helpful information like your home entry code, where you store your spare key, what room to locate you in, etc.). We'll stay on the line with you until they arrive and can even call a friend or family member on your behalf.

Features and benefits of Lively Urgent Response service include:

  • immediate connection to 100% U.S. based Certified Urgent Response Agents who are certified by the International Academics of Emergency Dispatch(r) and are available to assist anytime, day or night.
  • Urgent Response Agents have access to your Personal Profile which can include information like medications you take, allergies you have and personal contact numbers.
  • Multilingual - Urgent Response Agents can provide translation support for assistance in over 100 languages.
Setting up amazon alexa

Getting started is easy.

alexa-skill-iconOur how-to cards with simple step-by-step instructions can help you get the most out of your Alexa device. Still have questions? Give us a call anytime.

**Package price may include instant savings on individual items, and package savings may not be available in store. Package price no longer valid if you return one of the items. See Best Buy’s Return Policy for details. Items may ship separately.

Lively on a device with Alexa is not a substitute for 911. The services depends on Amazon’s functionality and may not work during power outages and connectivity issues. Urgent Response and the Lively Health & Safety services voice skill will work if your account is current on payment, if your Alexa device is plugged in and turned on, has network or internet access, and the Lively Health & Safety Service voice skill is enabled and linked to your Lively Account. Not all Alexa devices supported. May not be available if you are out of voice range of your smart speaker. Lively cannot guarantee that Alexa will function as expected.

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