Improve your health, well-being & more.
Get support to achieve your goals with our expert care team.
Skilled and caring support from experts.
Care Advocates are trained to help you with many issues, from improving your health and well-being to financial matters, estate planning and more. Together, over the phone and email, you’ll develop a personal Care Plan that includes trusted resources and education. We'll identify areas you want to focus on, help set goals and provide the expertise to reach them.
We can all use a helping hand once in a while.
Your personal Care Plan is the roadmap that can help you achieve your goals. And it’s flexible, so you can make changes or updates at any time. Here are some ways the Care Advocate service can help you.
Health & Wellness
We’ll help you connect with community events, the right personal trainer, nutritionist and more.
Day-to-Day
From food delivery, household needs, cleaning services and more, we’ve got you covered.
Finances
We’ll find the resources to help you with your taxes, budgeting, estate planning and other financial goals.
Here’s how Care Advocate works.
- Step1
![Step 1]()
Set up a call with your Care Advocate to discuss your objectives and wellness goals.
- Step2
![Step 2]()
Receive your personalized Care Plan with trusted resources and tools, all hand-picked for you by your Care Advocate.
- Step3
![Step 3]()
Complete the activities in your plan and set up follow-up phone sessions with your Care Advocate as needed.
Care Advocate is available with all Lively products when you choose the Premium Health & Safety Package.
Frequently Asked Questions
Conversations will take place over the phone with an e-mail containing your personal Care Plan to follow. You will have the ability to leave a voicemail for your Care Advocate at any time, and they will get back to you at their earliest convenience. Should you happen to miss an appointment or need to re-schedule, you can also leave a voicemail for your Care Advocate.
A Care Advisor will ask you some simple screening questions to identify possible areas of opportunity where the Care Advocate can offer assistance. Together, you will determine your personal objectives and wellness goals as well as next steps.
You will need to purchase the Premium Health & Safety Package. You can then access Care Advocate via Lively devices or your own device when you download the Lively App. You only need a telephone to communicate with your Care Advocate. Having email and internet connection are recommended, but not mandatory to participate.
Prepare by thinking about the areas of your life where you might like to make positive changes. Categories include those of Wellness, Health and Clinical, Personal Care, and Technology.
Your participation is completely voluntary, and you can terminate your relationship with your Care Advocate at any time.
There is no additional cost to use this service. It is included in your Premium Lively Health & Safety Package subscription.
A personal Care Plan is a comprehensive document that identifies goals and objectives to be addressed through resource referrals and psychosocial support.
Personal Care Plans should be developed within a week after completing your assessment with your Care Advocate.
This is up to you, as you will develop the goal(s) you wish to work on and the timelines directly with your Care Advocate.
Only you will have access, unless you choose to share with other trusted family and friends.
Yes, this is your care plan. Feel free to make changes or updates as you see fit. The personal Care Plan is the roadmap that will help you achieve your goals.
Care Advocates can help you with many personal goals like Wellness, Health and Clinical, Personal Care, and Technology. For certain areas of expertise your Care Advocate may connect you with professionals in specialized practices that can address your questions and concerns.
All Care Advocates are licensed social workers with Master’s degrees in the states in which they reside.
The information you share with your Care Advocate is strictly confidential except in certain instances where safety is a concern (self-harm, threats of harm to others or abuse). Your calls with your Care Advocate will be recorded for quality assurance.
No, services are only available to the Lively Health & Safety subscriber.
Tentatively 9am-5pm Monday-Friday
If you need to make changes to your account, you can contact Lively Customer Service at 800-733-6632.
For questions about your Lively device or Health & Safety subscription you can visit www.lively.com/support or call 800-733-6632.
Feel free to contact Customer Care with any concerns at 800-733-6632.
Here’s more from Lively.
Compare our phones
Compare our medical alerts
Learn more about Lively services
swipe for more
scroll or use your arrow keys for more
scroll for more
use your arrow keys for more