We’re here to help with the Jitterbug Smart2.
Here’s everything you need to know about your phone, plus answers to common questions.
Our support materials make it easy to learn.
We’ve made it easy to learn about your Lively product. Have other questions? Take a look at our FAQs below. If you don’t see what you’re looking for, give us a call anytime.
Please note that support material may vary slightly based on your device and firmware version.
How To Videos
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How To Cards
Frequently Asked Questions
Yes, visit our Support pages at lively.com/support, featuring easy-to-follow educational videos and how-to cards for your Jitterbug Smart2.
Yes, the Jitterbug Smart2 has built-in GPS to help guide you when using turn-by-turn directions in Google Maps, as well as finding your location in any critical situation when you use the optional Urgent Response Service, available with any Health & Safety Package.
The Smart2 has a hearing aid compatibility (HAC) rating of M4/T4 and will work with most hearing aids.
Yes, the Jitterbug Smart2 has a large, bright LCD color screen with large font. The large, on-screen buttons make it easy to dial in all lighting conditions. Voice Typing makes writing texts and emails effortless.
Yes, you may tag a contact as a favorite to quickly find your most frequently dialed contacts.
Yes, the handset supports E-911 capabilities that determines caller identification and relative call location. This provides emergency responders with the general vicinity of the person calling with the emergency.
Yes, the Jitterbug Smart2 will display alert messages. These are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:
- Alerts issued by the President.
- Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency (Extreme and Severe).
- Amber Alerts – missing child alert.
There is a large button on the right side of the device, just above the Power/Lock Button. The upper part of the Volume Button increases volume, and the lower part of the Button decreases volume.
There are 27 pre-loaded ringtones available for selection.
The Jitterbug Smart2 has 16GB of storage, which should allow you to take many pictures and videos. Up to 32GB of external storage can be added with a Micro SD card, sold separately.
In order to get the most out of your Jitterbug Smart2, it is important that you link your device to a Google account, also known as Gmail. If you don’t have a Gmail account, we highly recommend setting one up. It is the best way to keep your contacts, emails, calendar events, tasks, and apps backed up and protected in case anything happens to your phone. It will also grant you access to the Google Play Store, which allow you to download apps and update your existing apps.
Creating an account is free. You will have the ability to sign into an existing Gmail account or create a new one when you setup your phone for the first time or when you open the Play Store app for the first time.
The Jitterbug Smart2 features an easy-to-use experience based on a customized version of the Android 7.0 Nougat operating system.
The Jitterbug Smart2 features a simplified menu with large font on a 5.5” responsive touchscreen for quick navigation. Voice Typing and a full on-screen keyboard with big buttons makes typing easy. The 13.0 megapixel camera with auto-focus, flash, and video camcorder captures sharp images so you can stay connected with family and friends.
The Jitterbug Smart2 has a 5.5 inch (1280 x 720 pixels) color display.
If you do not have an email address you can create a Gmail account right on your Jitterbug Smart2 when setting it up for the first time or when opening the Play Store app for the first time. Setting up a Gmail account is free and allows you to download additional apps on your phone.
There are front and rear cameras on the Jitterbug Smart2. The rear camera takes pictures at a resolution of 13 MP, and the front at 5 MP. There is a flash and video capabilities on both the front and rear cameras.
The Jitterbug Smart2 has a hearing aid compatibility (HAC) rating of M4/T4 and will work with most hearing aids. Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may need to consult the manufacturer of the hearing aid or contact our Customer Support to discuss alternatives.
Yes, the Jitterbug Smart2 supports numerous Bluetooth accessories up to Bluetooth version 4.2. Because Bluetooth accessories can vary drastically, please refer to the accessory manufacturer’s User Guide on specific instructions on pairing it to your phone.
No, Wi-Fi does not use Lively’s cellular service, so no deduction to your monthly data allowance would apply.
Lively.com/myaccount is a free, easy to use online access point where you can view your available minutes, manage your services, check billing details, or update your Phone Book and Calendar. If you have a Health & Safety Package, you can also manage your Personal Emergency Profile which contains your emergency contact information as well as important details about you that can be used by an Urgent Response Agent in the event of an emergency.
Creating an account is easy, all you need is an email address to get started.