We’re here to help with the Lively Smart.
Here’s everything you need to know about your phone, plus answers to common questions.
Our support materials make it easy to learn.
We’ve made it easy to learn about your Lively product. Have other questions? Take a look at our FAQs below. If you don’t see what you’re looking for, give us a call anytime.
Lively Smart User Guide
Lively Smart Activation Guide
Lively Smart Porting Guide
Lively Smart Product Sheet
How To Videos
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How To Cards
Frequently Asked Questions
Yes, the Lively Smart has built-in GPS to help guide you when using turn-by-turn directions in Google Maps, as well as finding your location in any critical situation when you use the optional Lively Urgent Response Service. Urgent Response is available with any Lively Health & Safety Package.
The Lively Smart has a hearing aid compatibility (HAC) rating of M4/T4 and will work with most hearing aids. The Lively Smart also has RTT support, which turns calls into a live text chat.
Yes, the Lively Smart has a text-based menu that is organized in a single list on a large, bright screen. Voice Typing makes writing texts and emails effortless.
Yes, you may tag a contact as a favorite to quickly find your most frequently dialed contacts.
Yes, the handset supports E-911 capabilities that determines caller identification and relative call location. This provides emergency responders with the general vicinity of the person calling with the emergency.
Yes, the Lively Smart will display alert messages. These are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:
- Alerts issued by the President.
- Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency (Extreme and Severe).
- Amber Alerts – missing child alert.
There is a large button on the right side of the device, just above the power/lock button. The upper part of the volume button increases volume, and the lower part of the button decreases volume.
There are 18 pre-loaded ringtones available for selection.
The Lively Smart has 32GB of storage, which should allow you to take many pictures and videos. Up to 256GB of external storage can be added with a Micro SD card, sold separately.
No, Wi-Fi does not use Lively’s cellular service, so no deduction to your monthly data allowance would apply.
Yes, the Lively Smart supports numerous Bluetooth accessories up to Bluetooth version 5.0. Because Bluetooth accessories can vary drastically, please refer to the accessory manufacturer’s User Guide on specific instructions on pairing it to your phone.
There are front and dual rear cameras on the Lively Smart. The front camera takes pictures at a resolution of 5 MP. The rear cameras include a 13 MP camera with auto focus and a 5 MP fixed focus with flash.
If you do not have an email address you can create a Gmail account right on your Lively Smart when setting it up for the first time or when opening the Play Store app for the first time. Setting up a Gmail account is free and allows you to download additional apps on your phone.
The Lively Smart has a 6.22” (720 x 1520 pixels) color display with a V notch.
The Lively Smart is designed to be easy to use from the moment you turn it on. Everything you want to do, from calling and video chatting with family, to sharing photos and getting directions, is organized in a single list on one screen with large, legible letters. Voice typing makes writing emails and texts effortless. There are even how-to guides right on the phone if you ever need help learning new features.
The Lively Smart features an easy-to-use Lively experience based on a customized version of the Android 10 operating system.
In order to get the most out of your Lively Smart, it is important that you link your device to a Google account, also known as Gmail. If you don’t have a Gmail account, we highly recommend setting one up. It is the best way to keep your contacts, emails, calendar events, tasks, and apps backed up and protected in case anything happens to your phone. It will also grant you access to the Google Play Store, which allow you to download apps and update your existing apps.
Creating an account is free. You will have the ability to sign into an existing Gmail account or create a new one when you setup your phone for the first time or when you open the Play Store app for the first time.