We’re here to help with the Lively Wearable2.
Here’s everything you need to know about your mobile medical alert, plus answers to common questions.
Our support materials make it easy to learn.
We’ve made it easy to learn about your Lively product. Have other questions? Take a look at our FAQs below. If you don’t see what you’re looking for, give us a call anytime.
Please note that support material may vary slightly based on your device and firmware version.
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Frequently Asked Questions
Yes, the Lively app is free and available for download from the Google Play Store and Apple App Store, but you will need a Health & Safety package in order to connect with the Lively Wearable2 and to call the Urgent Response service.
Yes, once the Lively Wearable2 is connected to your phone, you will need your smartphone at audible distance to your Lively Wearable2 in order to speak to a trained agent.
The Lively Wearable2 is a mobile medical alert that works with your iPhone or Android smartphone through the free Lively app. When the Lively Wearable2 is connected to your smartphone through the app, simply press the face of the Lively Wearable2 to call 5Star Urgent Response. When worn on the lanyard and you have selected an Ultimate Health and Safety package, if a fall is detected, it will automatically call for help using your smartphone.
No, your connected smartphone is used to speak with 5Star Urgent Response.
No, you will not be able to use the Lively Wearable2 without a smartphone.
Lively app is compatible iPhone or Android smartphones, however in instances that an iPad or Tablet has a minutes, data and text plan you'll be able to use the Lively app.
No, your smartphone will need to have a minutes, data and text plan in order to work with the Lively Wearable2 and Lively app.
No, the Lively app only works on a compatible iPhone or Android smartphone.
Yes, the Lively Wearable2 requires a monthly Health & Safety package. Health & Safety plans start as low as $24.99 per month.
The Health & Safety plans can include 5Star Urgent Response service, Fall Detection, Urgent Care and access to GreatCall Link depending on which plan you sign up for.
You can buy it online at www.lively.com, call our customer advisors at 800-733-6632 or find a local store that carries it using the Store Locator which you can find at lively.com/store-locator.
The Link app connects you to family or friends and sends alerts to their smartphone in the event of an emergency.
Your steps are found in the Lively app under the "Health" screen.
To download the free Lively app, iPhone users can download through the Apple App Store and Android users can download through Google Play store. Search for “Lively” in the app store and select install. The app will provide instructions on how to pair your Lively Wearable2 to the Lively app.
The Lively Wearable2 and Lively app works with a compatible iPhones and Android smartphones with minutes, text and data plan.
When you install the app and open it for the first time, it will walk you through pairing the Lively Wearable2 device to your smartphone. Follow the instructions displayed in the app. If you have trouble with this process, please call Customer Service: 866-490-1076.
Please call Customer Service at: 866-490-1076 or visit your local Best Buy store.
Press the front face of the Lively Wearable2 to contact Urgent Response. You can also call Urgent Response from within the Lively app.
When possible, wear the Lively Wearable2 under your outer layer of clothing. When removing the Lively Wearable2 from your neck, place down gently. And if carrying the Lively Wearable2 in your purse or suitcase, remove from the lanyard cradle.
As of now, it must be worn around your neck using our specially designed lanyard to have Fall Detection work properly.
Yes. In the event a fall is detected, the Lively Wearable2 will alert your smartphone that a fall has been detected. Lively app will give you a few seconds to cancel the call if it was in error. If the call is not cancelled, you will be connected to a Urgent Response Agent within a few seconds.
The battery included with your Lively Wearable2 will give you up to 4 months of battery life. The replaceable coin battery (CR2450) can last up to 4 months. We recommend changing your battery every 4 months if the Lively app has not already notified you of the battery level and the most appropriate time to change the battery based on your use. You can find replacement batteries at your local pharmacy or drug store.
The Lively Wearable2 Fall Detection Lanyard does have a magnet, but it should not interfere with your pacemaker. Although, you should verify with your pacemaker device manufacturer.
The Lively Wearable2 comes with one adjustable wristband and one 24 in. length, magnetic break-away clasp lanyard. The wristband fits wrists 5.8 in. to 8.5 in. circumference.
Yes, the device is IPX5 tested (certified) resistant to water splashes (15min @ 30kpa) any direction, sustained. Includes momentary submersion in water, sustained showers, rain or wet (pool) environments.
Please clean your device after applying lotion, sunscreen or bug repellant using a mild soap and warm water. Make sure the device is dry before replacing the battery.
Replace the old battery by using a coin to unscrew the rear cover on the Lively Wearable2.
After replacing the battery, the Lively Wearable2 will automatically reconnect with your smartphone. Please open the Lively app to ensure it has properly reconnected.
No, when the battery is replaced, the memory on the Lively app will be unchanged.
Yes, there are three ways to view the Link App. Online at lively.com, or download the mobile applications from the App Store or Google Play Store.
The device is made from Versaflextm CE 3620 soft plastic material. This material is very durable under normal use and is light.
Your device includes a one year manufacturer's warranty.
Please contact Customer Service by email at customerservice@lively.com or by phone at 866-490-1076 for a replacement.