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Device Fraud Prevention

How to protect yourself and your device from fraudsters.

Unauthorized port-outs and SIM swaps

Lively is here to help protect you against unauthorized number port-outs and SIM swaps. Follow these steps to protect yourself:

  1. Add Number Lock.

    At no cost to you, you can contact our Customer Service Department at 800-733-6632 and lock your lines of service to prohibit them from being ported out.

  2. Use a strong and unique password.

    Use a strong and unique password for your accounts. Resist the temptation to reuse passwords. Always enable two-factor authentication when available. Use a password manager to create and manage complex passwords.

  3. Be suspicious of unsolicited texts, e-mails, and calls, especially those urging you to act immediately and provide personal details.

    Watch for any unexpected notifications from Lively about changes to your account or number, and immediately contact us at 800-733-6632, if something seems suspicious.

Common questions about fraud