30-Day Return Policy

If for any reason, within 30 days from date of purchase, you are not completely satisfied with your phone or device, we will refund the activation fee, the first month's service charge, the cost of the phone/device, plus applicable taxes, less the restocking fee, if you:

• Have not exceeded any Phone Usage Limitation (defined below); and

• Return the phone/device in "like new" condition, as determined by Lively, in the original box with all components and materials

Shipping charges are non-refundable

The activation fee is non-refundable if you:

• Ordered a new phone/device without paying the activation fee

• Exceeded any Phone Usage Limitation (defined below)

• Activated two phones and are returning only one phone

• Send a device that is not in “like-new” condition, as determined by Lively

Phone Usage Limitations:

• Minutes Limitations:

  • Usage Limitation with respect to minutes means 30 minutes or less of talk time.

  • If you have used more than 30 minutes of talk time within 30 days from the date of purchase, but did not exceed your plan minutes, then we will retain the lesser of:

    • Your monthly minute plan service charge; or

    • 35¢ per minute for each additional minute over 30 minutes

  • If you have used more than 30 minutes of talk time within 30 days from the date of purchase and exceeded your plan minutes, then we will retain your monthly service charge plus $0.35 per minute used over your monthly plan minutes allowance.

• Data Limitations:

  • Usage Limitation with respect to data means 50MB or less of data.

  • If you have used more than 50MB of data within 30 days from the date of purchase, but did not exceed your data plan, then we will retain your monthly data plan service charge.

  • If you have used more than your data plan within 30 days from the date of purchase, then we will retain your monthly data plan service charge, plus 10¢ per MB used over your monthly data plan allowance.

• Text Limitations:

  • Usage Limitation with respect to texting means 50 or less texts or picture messages.

  • If you have sent and/or received more than 50 texts or picture messages within 30 days from the date of purchase, but did not exceed your text plan, then we will retain the lesser of:

    • Your monthly text plan service charge; or

    • 10¢ per text or picture message sent and/or received over 50 messages

  • If you have sent and/or received more messages than are included in your text plan within 30 days from the date of purchase, then we will retain your monthly text plan service charge, plus 10¢ per message sent and/or received over your monthly text plan allowance.

Return Information:

• Please contact our Customer Service Department at 1-800-733-6632, available between 5 am – 10 pm PST, Sun – Sat, to cancel your account and obtain a return authorization number. If your phone was purchased from a retail store, it must be returned to that store and is subject to the store's return policy.

• Approved returns must be shipped back at the customer's expense in the original packaging.

• Refunds, if applicable, will be processed back to the party that paid in the same manner that payment was received. Please allow 21 business days for processing. You will be charged a $10 restocking fee.