We’re here to help with the Jitterbug Flip.
Here’s everything you need to know about your phone, plus answers to common questions.
Our support materials make it easy to learn.
We’ve made it easy to learn about your Lively product. Have other questions? Take a look at our FAQs below. If you don’t see what you’re looking for, give us a call anytime.
Frequently Asked Questions
Yes, as an existing Jitterbug customer we can transfer your phone number to your new Jitterbug Flip.
Your rate plan will not change. However, with no long-term contracts or cancellation fees you are able to switch plans anytime.
Yes, contacts that you have added to your existing Jitterbug phone are synchronized with the Lively network and will be loaded on your new Jitterbug Flip when you activate it for the first time. You can always manage your phone book entries by logging into your account at lively.com/myaccount.
Yes, your voice messages are stored on the Lively network and will be accessible on your new Jitterbug Flip.
Unfortunately we do not support any way to back up your text messages from your old phone.
You can purchase a new Jitterbug Flip at participating retailers. However, you will not be able to take advantage of the special discounted rate for being a loyal customer.
Once your order is placed, please allow up to 2 weeks for the delivery of your new phone.
Your new Jitterbug Flip will come with a pre-installed battery, charging dock, USB cable, wall charger, quick-start guide and user guide.
Yes, the Jitterbug Flip has a large, bright color screen with large, legible on-screen font (up to 32 point size). The backlit keypad with big buttons makes it easy to dial in all lighting conditions. Also, the Jitterbug Flip is capable of Voice Dial, which allows you to call any number in your Phone Book by speaking the name aloud. This feature can be turned on or off by calling Customer Service.
Yes, the handset supports Enhanced 9-1-1, or E911, that determine a caller’s identification and a relative location using cell tower triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.
Yes. The Jitterbug Flip is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices. Recommended compatible headsets can be found on lively.com. Note: Lively does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by Lively.
The Jitterbug Flip can store up to 200 phone numbers.
You can customize your Jitterbug Flip with 7 available ringtone options. You may set a universal ringtone that will sound to indicate an incoming call. You can also assign a different ringtone to each individual Phone Book contact by using lively.com/myaccount.
The Jitterbug Flip has a 2.0 megapixel camera and saves photos in JPG format.
The Jitterbug Flip can store up to approximately 1,000 photos, depending on the file sizes. The price is 10¢ per photo sent or received.