We’re here to help with the Lively Mobile Plus.
Here’s everything you need to know about your mobile medical alert, plus answers to common questions.
Our support materials make it easy to learn.
We’ve made it easy to learn about your Lively product. Have other questions? Take a look at our FAQs below. If you don’t see what you’re looking for, give us a call anytime.
Frequently Asked Questions
Press the button to be connected with an Urgent Response Agent. The powerful external speaker and the microphone allow for crystal clear, amplified two-way communication, with the Urgent Response Agent. When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone.
Yes. By pressing the Call Button for at least 5 seconds – and once you hear “Calling 9-1-1 now” – release the call button and your call will be directed to 9-1-1/emergency services.
There are two (2) ways to make a test call:
- Send a test call to your device by logging into Lively.com/myaccount, navigating to the Urgent Response set up page under the “Health & Safety Services” tab, and clicking the “Test Call” button on the right-side of the page.
- Contact Urgent Response Account Support at 1-800-463-5412 to have a test call sent to your device.
You should receive your test call within 30 minutes of your request. If you do not receive your test call after 30 minutes, please contact Lively Customer Service for further assistance.
Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent – do not hang up. Wait on the line for the Urgent Response Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.
Yes. Newly purchased products from Lively come with a 1-year warranty that protects against manufacturing defects. If your product fails within the first year and you think it may be due to a manufacturing defect, please contact Customer Service for assistance.
Yes. The Lively Mobile Plus is waterproof which means you can safely use the Lively Mobile Plus in the shower.
The Lively Mobile Plus has passed tests for IPX7 certification, meaning that the device works after being submerged for 30 minutes in up to 3.3 feet of water. IPX7 certification ensures users are able to take their device wherever they need – even in the shower.
Yes. The Lively Mobile Plus features a built-in accelerometer to detect falls. When a fall is detected, the Lively Mobile Plus will automatically call our Urgent Response Agents. To activate this feature, the Ultimate Health & Safety package is required. If you are interested in this feature and are an existing customer, call 1-800-733-6632 to upgrade to an Ultimate Health & Safety Package. New customers will have the option of selecting the Ultimate Health & Safety Package during device activation.
Yes. In the event a fall is detected, the Lively Mobile Plus will alert you that a fall has been detected and will give you a few seconds to cancel the call if it was in error. If the call is not cancelled, you will be connected to an Urgent Response Agent within a few seconds.
The Lively Mobile Plus has Health and Safety Packages starting at $24.99 per month for unlimited Urgent Response Service.
The battery will last up to 80 hours of standby time in between charges. Varying conditions such as your network coverage, device usage, and ambient temperature can impact your standby time. It is recommended to charge your Lively Mobile Plus every night or when not in use with the included Charging Dock.
Yes. The Lively Mobile Plus comes with a Clip Accessory for attaching the device to your pockets, bag or clothing, a Magnetic Lanyard for wearing around your neck, and an easy-to-use Charging Dock to keep your device charged when not in use. A large-print User Guide is also included to help get you started.