We’re here to help with the Lively Mobile2.
Here’s everything you need to know about your mobile medical alert, plus answers to common questions.
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Please note that support material may vary slightly based on your device and firmware version.
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Frequently Asked Questions
You can check the status of your Lively Mobile2 anytime by placing your device in the charging dock and pressing the Health Check Button. This will confirm your battery, network connection and Fall Detection (if applicable) are working properly and your device is ready to use.
You can also confirm that your Lively Mobile2 is functioning properly by using the automated “Test Call” feature within lively.com/myaccount. Make sure that you have your Lively Mobile2 in-hand before initiating a test call so that you can answer when it rings. Please be patient as the test call can take several minutes before your Lively Mobile2 will begin ringing.
When your Lively Mobile2 begins to ring, press and release the call button to answer. The call will automatically end after the test call message has completed.
If you press the call button to make a test call, please wait on the line for an Urgent Response agent to answer and advise them that you are making a test call. If you hang up beforehand, they’ll treat the call as a potential emergency.
Yes. The Lively Mobile2 includes a built-in accelerometer to detect falls.* The accelerometer senses your body movement and patented algorithms evaluate any sudden changes. It can even tell the difference between dropping the device and an actual fall.
When a fall is detected, the Lively Mobile2 will automatically call our Urgent Response Agents even if you are unable to press the button. You also always have the option to cancel the call if it was in error or you don’t need assistance.
Fall Detection is available as an add-on feature for $9.99/month.
*Fall Detection does not detect 100% of falls. Users should always push their button when they need help, if possible. Button signal range may vary due to device sensitivity, battery strength, and other environmental factors.
Fall Detection is ready to use if when turning on your Lively Mobile2 you hear “Welcome to Lively! Your device is ready to use and Fall Detection is enabled.”
If you hear “Welcome to Lively! Your device is ready to use.” when turning on your Lively Mobile2, you are not protected by Fall Detection. If you would like to purchase Fall Detection or believe this service should be active on your device, please contact Customer Service at (800) 463-5412.
You can check the status of your Lively Mobile2 anytime by placing your device in the charging dock and pressing the Health Check Button. If you have purchased Fall Detection, this will confirm it is working properly.
The Lively Mobile2 technology can tell the difference between dropping the device and an actual fall. If you drop the device to test Fall Detection you will hear this message “"Fall Detection has detected that you may have dropped your device. Fall detection is working normally. If this is an emergency, press the button to call urgent response."
The Lively Mobile2 technology can tell the difference between dropping the device and an actual fall.
If you drop the device to test Fall Detection you will hear this message "Fall Detection has detected that you may have dropped your device. Fall detection is working normally. If this is an emergency, press the button to call urgent response."
If you call Urgent Response and the agent determines that you need emergency assistance, they will arrange the dispatch with emergency services.
Urgent Response agents may provide emergency services or 9-1-1 Operators with information from your Personal Emergency Profile, such as your medications, allergies, and personal contact numbers.
Yes. Newly purchased products from Lively come with a 1-year warranty that protects against manufacturing defects. If your product fails within the first year and you think it may be due to a manufacturing defect, please contact Customer Service for assistance.
For information on our extended warranty, Lively Protection Plan, please contact Customer Service at (800) 463-5412.
Yes. The Lively Mobile2 comes with a clip accessory for attaching the device to your pockets, bag or clothing, a magnetic lanyard for wearing around your neck, and an easy-to-use charging dock to keep your device charged when not in use. A large-print user guide is also included to help get you started.
Yes. The Lively Mobile2 is waterproof which means you can safely use the Lively Mobile2 in the shower. The Lively Mobile2 is rated to be gently submerged in up to 3.3 feet of water for up to 30 minutes.
Water in the device may impact the audio of the two-way speaker. Gently shake device to dislodge water.
The charging dock is not waterproof. Do not place the charging dock in areas where it can get wet. If your device happens to get wet, please be sure to dry it before placing it into the charging dock. Failure to do so may cause an electrical shock or fire hazard.
The battery will last up to 40 hours of standby time in between charges. Varying conditions such as your network coverage, device usage, and ambient temperature can impact your standby time. It is recommended to charge your Lively Mobile2 every night or when not in use with the included Charging Dock.
If you are using Fall Detection your Lively Mobile2 device will actively analyze your motion whenever it’s powered on, which will also affect the battery life.
There is a battery indicator located on the back of the Lively Mobile2 above the battery icon. The battery indicator lets you know the status of the device’s battery level. An audio alert will play when your battery is low, letting you know if it needs charging.
Your Lively Mobile2 comes with 24/7 access to Lively Urgent Response agents. Trained in CPR and other emergency procedures, certified agents will confirm your location using patented GPS technology, evaluate your situation, and get you the help you need.
When you press the button* you’ll be connected with an Urgent Response Agent. The device has a speaker and a microphone so you can speak with them directly, like you would on a phone on speakerphone.
When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone. Once you’re connected you don’t need to press the button again to speak (pressing the button will end the call and you’ll need to call back.)
*Pressing the button multiple times may result in a call to Urgent Response being canceled.
Your device is completely mobile with fast and reliable nationwide coverage. You can use your Lively Mobile2 at home or on the go, wherever you have cellular service.
Potential emergency situations:
- You’re having trouble breathing.
- You have a weird tingling in your arm, and you are not sure what to do.
- You slipped and fell in the shower.
General assistance or cautious situations:
- You locked yourself out of your house without the keys.
- You are driving and are lost.
- You heard a strange noise on your roof.
- You think someone is in your house.
Though we have listed some typical use scenarios, if you’re ever in doubt call Urgent Response and our caring team will assist you.